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Terms of Service

Last Updated: June 15, 2026

Welcome to the technology platform operated by Direct Patient Systems Corporation (referred to herein as "Direct Patient Systems," "we," "us," or "our"). These Terms of Service (the "Terms") govern your access to and use of our white-labeled virtual storefronts, portals, websites, and mobile software applications (collectively, the "Platform") developed for hospital systems, integrated delivery networks ("IDNs"), and their affiliated medical providers.

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING THE PLATFORM. BY ACCESSING OR USING THE PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS, INCLUDING THE ARBITRATION AND CLASS-ACTION WAIVER SECTIONS DETAILED BELOW. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE PLATFORM.

1. NO MEDICAL OR PHARMACY SERVICES

Direct Patient Systems is a B2B technology vendor. We provide software administrative and technology infrastructure services to hospital systems, clinical provider groups, and independent pharmacies. Direct Patient Systems Corporation is not a healthcare provider, does not practice medicine, does not prescribe medications, does not operate a pharmacy, and does not provide clinical or pharmaceutical care.

Any clinical services, medical consults, diagnoses, prescriptions, or clinical treatment plans you receive through the Platform are provided solely by independent, licensed healthcare practitioners employed by or affiliated with the hospital system, IDN, or affiliated professional medical group visible in your portal (the "Healthcare Providers"). Any pharmacy fulfillment services are provided solely by independent licensed pharmacies (the "Pharmacies"). Direct Patient Systems does not interfere with the professional clinical judgment of any Healthcare Provider or the dispensing judgment of any Pharmacy.

2. MEDICAL EMERGENCIES

THE PLATFORM AND SERVICES OFFERED THROUGH IT ARE NOT FOR EMERGENCY MEDICAL CONDITIONS. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 OR GO IMMEDIATELY TO THE NEAREST EMERGENCY ROOM.

3. ELIGIBILITY AND ACCOUNT TERMS

To access the Platform, you represent and warrant that:

You are at least 18 years of age (or the age of majority in your jurisdiction).
You reside in the United States and are physically located in a state where the Healthcare Providers are licensed to offer services.
All registration and profile information you submit is complete, truthful, and accurate.

You are responsible for safeguarding your account login credentials. Direct Patient Systems is not liable for any unauthorized access resulting from your failure to protect your password.

4. PLATFORM SUBSCRIPTIONS AND PAYMENT TERMS

Certain programs on the Platform are cash-pay subscriptions. By enrolling in a subscription program (such as metabolic or GLP-1 therapy), you authorize us, as the billing and collection agent for the Healthcare Providers and Pharmacies, to charge your credit card or other payment method on a recurring basis (e.g., monthly) at the price disclosed during checkout. Subscriptions are billed in advance and will automatically renew unless canceled in accordance with the cancellation policy visible in your account portal.

5. PROHIBITED USES

You agree not to use the Platform to:

Impersonate any person or misrepresent your identity or medical history.
Attempt to bypass security controls, reverse-engineer the software, or gain unauthorized access to clinical databases.
Use the Platform for any fraudulent or illegal activity.

6. INTELLECTUAL PROPERTY RIGHTS

The Platform, including its user interface, code, layout, algorithms, logo marks, and all proprietary designs, is the sole property of Direct Patient Systems Corporation or its licensors. You are granted a limited, non-exclusive, non-transferable, revocable license to access the Platform for your personal, non-commercial use in receiving healthcare technology coordination services.

7. DISCLAIMER OF WARRANTIES

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. DIRECT PATIENT SYSTEMS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

8. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DIRECT PATIENT SYSTEMS CORPORATION, ITS AFFILIATES, OFFICERS, AND DIRECTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE PLATFORM OR SERVICES. IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE TOTAL FEES PAID BY YOU TO US IN THE SIX (6) MONTHS PRECEDING THE CLAIM.

9. GOVERNING LAW AND ARBITRATION

These Terms and your use of the Platform are governed by the laws of the State of Delaware, without regard to conflict of laws principles.

ARBITRATION AGREEMENT: Any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be resolved exclusively by binding individual arbitration administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules. YOU AND DIRECT PATIENT SYSTEMS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

10. CONTACT INFORMATION

For questions regarding these Terms, please contact us at:

info@directpatientsystems.com